Privacy
For Qics, information security and privacy are of great importance. You need to be confident that our software works properly and securely, and that our policies and internal processes are designed to handle your data appropriately. This is a permanent point of attention for us.
As of 25 May 2018, every company that processes personal data must comply with the General Data Protection Regulation (GDPR). We are compliant with these new regulations.
Qics BV is certified for the Data Pro Code of NL Digital.
For more details on how we ensure the security of information and your privacy, please refer to the applicable Qics Terms and Conditions, our Privacy Policy and our Information Security Policy. You can also contact us at any time for further information.
Which Qics products does this statement refer to?
This privacy statement is intended for our online products: QicsMilestones, QicsDashboards and Procs. The statement also applies to custom online software that we host for specific customers. In the remainder of this document, these products and software are referred to as "our software".
Products and software that run on your own environment or that are hosted by other parties are not covered by this statement.
In this privacy statement, we distinguish between two types of personal data:
- Personal data we collect from you when you purchase or use our software. This is data for which Qics is the responsible party. From now on, we refer to this data as "your personal data".
- Personal data that you enter into our software and that we process on your behalf. This is data for which you as a customer are responsible and for which Qics acts as a processor. From now on, we will refer to this data as "your company data".
Your personal data
Before purchasing our software or subscribing, you must agree to our terms and conditions, which describe, among other things, your and our rights with regard to the collection and use of personal data in general.
What information do we collect?
We collect the following information from you after you purchase our product or software:
- Contact information: Name, email, physical address, phone number.
- Financial data: Your bank details and company identification (Chamber of Commerce number, VAT number) and any other relevant data.
- Communication data: We log your IP address and information about your device.
- Usage Data: We log statistical information about your use of our software.
- Support Data: When you contact our helpdesk, we may ask you to share information with us, including contact details, authentication details or other data that we need to answer your support question.
- Cookies: We use functional cookies in our software.
How do we use the information we collect?
The information we collect is used for specific purposes. We will not use the information for any other purpose.
- Contact Information: We use your contact information to send messages or documents related to our software that you have purchased. In addition, we may use your contact details to inform you about other Qics products and services.
- Financial Information: We use your financial information to process your payments and to comply with our legal obligations regarding invoicing.
- Communication Data: We collect this information to improve our software and to secure our platform.
- Usage Data: We collect this information to improve our software and analyze emergencies.
- Support Data: We use this information to answer your support question.
- Cookies: We use functional cookies to make the features within our software work better or to increase your ease of use.
Your company details
Company data is the data that you enter into our software yourself. You are the responsible party for this data and Qics is the processor. Your and our rights with regard to this data are set out in a data processing agreement, which you receive when you purchase a license or activate a subscription.
What can Qics do with my company data?
Without your permission, Qics employees are prohibited from viewing or using your company data. You can, however, give us explicit permission, for example to answer a support question or to fix a possible error in the software. Every access to your data is logged and the employees are bound by our internal security policy. We will never export or modify company data without again explicitly asking for your permission.
How do I control access to my business data?
You can create and delete users within our software and assign more or less rights to these users. This allows you to ensure that users only have access to the data that is relevant to them. You should ensure that user accounts are personal and not shared with multiple people.
What about my data if I export it or link it to other systems?
If you establish a link with your company data via our API or in another method made possible in the software (e.g. by means of data replication or import/export), the further processing of this company data is directly under your own responsibility.
When your company data is synchronized with an external application (such as Exact online or Twinfield) via our software, you have control over the user account with which this data is exchanged (and you can also stop the exchange). You must also ensure that you also make agreements with the linked third party about the processing of your company data.
How long do we keep the data?
Your company data will be stored by us for as long as you have a valid license or active subscription or maintenance contract for our software. After cancellation of license, subscription or contract, your company data will no longer be accessible to you. We will retain your business data for 60 days after termination (during which you may be able to reactivate the software), after which it will be permanently deleted. You are responsible for exporting and securing the data that is of interest to you using the features provided by the software prior to termination.
Where is the data stored?
Qics uses Microsoft's infrastructure to host its software. The primary location on which our software runs is in the Netherlands. In the event of a malfunction in the data centre, it is possible that your company data will be (temporarily) housed at other locations, initially in Ireland, in exceptional cases elsewhere in the European Union.
Security incidents
If we know or suspect that your business data has been accessed, used, altered or deleted in an unauthorized manner, we will notify you of the incident as soon as reasonably practicable.
In addition, we will assist you in minimizing the impact and scope of the incident and provide the necessary cooperation in any investigation into the incident.
Full details
This section discusses a number of topics that relate to both your personal data and your business data.
Jurisdiction
Jurisdiction is based on Dutch law.
Subcontractors
Qics uses subcontractors, whereby Qics, as the controller or processor, ensures that the nature, purpose and legal basis of any processing by its subcontractor is guaranteed. To this end, Qics has entered into processing agreements with its subcontractors in which we agree, among other things, that the processing will take place in accordance with our policy and that the necessary security measures will be taken.
Information requests from public authorities
We will not share your data with third parties (other than subcontractors) unless at your request or on the basis of a legal obligation or court order.
Want to know more?
If you have any additional questions after reading this document, please direct them to info@qics.nl.
By using one of our public websites, you agree to the use of your data as described in this privacy statement. We only process personal data in accordance with the General Data Protection Regulation (GDPR).
We will only use the personal data that you entrust to us via forms on our websites for the purposes stated in the respective form. For example, you can provide your data to request information, take out a trial subscription, subscribe to our newsletter or download a white paper.
In addition, general visitor data is kept on our websites. We may record the IP address of your computer, the time of retrieval and data sent by your browser. This data is used for statistical analysis of visitor and click behaviour on the website. We also use this data to optimize the operation of the website. The data will not be passed on to third parties.
We also use cookies. A cookie is a simple small file that is sent along with the pages of our websites and stored by the browser on your computer's hard drive. We use cookies to remember your settings and preferences. You can disable these cookies via your browser, see for example this article from the Consumers' Association (Dutch) for a detailed explanation.
We also use Google Analytics to track how users use our website and how effective our ads are in Google's search results. This information is also transferred to Google servers in the United States. You can read the privacy policy of Google Analytics here.
Our site also includes buttons to share pages on the social networks of LinkedIn, Twitter and Facebook. The button and the corresponding code are provided by LinkedIn, Twitter and Facebook themselves. Among other things, this code places a cookie.
When accessing our websites, you can choose to place only the necessary cookies, or also analytical cookies and/or tracking cookies.
If you have a relationship with our company, you have the opportunity to view your personal data upon written request. If the overview provided by us contains inaccuracies, you can request us in writing to change the data or have it removed. In addition, if you do not wish to be contacted with information about our products and services, you can notify us in writing at the following address:
Qics bv
Valkenburgseweg 89
2223 KC KATWIJK (ZH)
Netherlands
Changes to the privacy statement
We reserve the right to amend this privacy statement. Changes will be published on this website.
If your internet browser allows it, cookies will be placed on your device when you visit this website.
These cookies are used to analyse the use of the website and social media. We can see how visitors, like you, use the website and use this information to improve the website for an even better user experience. In addition, we can offer you information that is even more in line with your interests.
We use functional cookies to make the functions within our software work better or to increase your ease of use, analytical cookies to gain better insight into the functioning of the website and tracking cookies to provide you with relevant information.
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Please also read our privacy statement
